Repairs & Troubleshooting
Don’t tear your hair out over computer glitches.
With over 10 years’ experience supporting a wide range of hardware and software, there are few IT problems we can’t solve.
(In fact, we love a challenge!)
Our engineers are knowledgeable and experienced at tracing problems back to the source and implementing a solution which gets your business back up and running, fast.
We will always strive to ensure you can continue to do your work even if we have to take your PC away for diagnostics/repair. This may mean setting you up with a temporary account on another PC in your office, or, if you are a Gold maintenance customer, supplying a temporary loan PC which you can work on until your computer has been repaired.
We offer troubleshooting and repair services to all customers, however we strongly recommend signing up for one of our support plans to guarantee a same-day response whenever you need help.
What Problems can we fix?
PC Problems
- Errors & crashes
- Computer running slow
- Viruses & malware
When restarting the PC doesn’t work, we can figure out what’s gone wrong, fix it, and offer advice to prevent it happening again.
PC/Laptop Repairs
- Hard drive failure
- Blank screen
- Not starting up
If your computer starts misbehaving due to hardware failure, we can find out what’s broken and repair or replace it.
Network Issues
- Slow or no internet
- Can’t access server
- Connection keeps dropping
We use a methodical problem solving approach based on the OSI model to track down and fix network faults.
Everything else
- Emails won’t send/receive
- Print/Scan not working
- VOIP problems
Our troubleshooting services extend to 3rd-party software, office peripherals, VOIP, and much more. Contact us for more information.
