IT Maintenance Contracts & Support Plans
Our Support Plans give you piece of mind
We understand that a small office with only a few computers has different needs and expectations than a larger business with a more complex IT system.
With that in mind, we offer three tiers of support on a monthly contract basis.
You can call us for advice as often as you wish, and every month you are allocated a number of hours of support and maintenance, so that little problems can be fixed before they become big problems.
We also offer a guaranteed response time for emergencies, so if you encounter a problem which prevents you from working, you’ll get an engineer on-site quickly.
Our Bronze plan is recommended for small offices with up to 10 PCs.
Our Silver plan is recommended for medium-sized offices with 10 – 15 PCs.
Our Gold plan is recommended for larger offices with 15 – 30 PCs.
If you would like to know more about any of the features included, or if you’d like advice on which plan would be most suitable for you, please give us a call or email us and we’d be happy to discuss.
Our Monthly Monthly Plans
Additional Details:
- All support is provided during business hours (Mon-Fri, 9AM-5PM)
- No call-out fees
- Minimum duration of 1 hour per call-out
- Minimum duration of 30 minutes for remote or phone support
- Hardware, software & delivery costs not included
- Web design, development, graphic design, server installations and hosting costs not included
- 12 month minimum contract on all plans
BRONZE |
SILVER |
GOLD |
|
Monthly Support Allowance * |
3Hours |
5Hours |
8Hours |
Emergency Response Time |
Within
6:00Hours |
Within
3:00Hours |
Within
1:30Hours |
PCs/Laptops Supported |
10 |
15 |
30 |
Servers Supported |
0 |
1 |
2 |
Visit & Status Report † |
Every 6 Months | Every 3 Months | Every 3 Months |
Queries Answered Within 24hrs |
Yes |
Yes |
Yes |
Phone, Email, Onsite & Remote Support |
Yes |
Yes |
Yes |
Enhanced Backup Checks |
No |
Yes |
Yes |
Temporary Replacement PC ‡ |
No |
No |
Yes |
Disaster Recovery Planning |
No |
No |
Yes |
| * Yearly maximum of 36 hours (3 hours x 12 months)
† Upon request |
* Yearly maximum of 60 hours (5 hours x 12 months)
† Upon request |
* Yearly maximum of 96 hours (8 hours x 12 months)
† Upon request ‡ Not including servers & single-purpose machines |
